Shipping and Returns

 

PROCESSING TIME

Provided the products you purchased are in stock, orders received Monday through Friday, are generally processed within 48 hours. Orders placed on Saturdays, Sundays and holidays will begin processing the following business day. Once an order is processed, the shipping method you chose will determine when you receive your order. Shipping times are approximate and should be calculated from the time you receive shipment notification and not from the time you place your order.

SHIPPING

All orders are processed within 5-7 business days. Orders are not shipped or delivered on weekends or holidays. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.

WRONG ADDRESS DISCLAIMER

It is the responsibility of the customer to ensure the correct shipping address is entered. Once an order has been sent the shipping address can not be changed.

LOST/STOLEN PACKAGES

We are not responsible for lost or stolen packages. We highly recommend keeping Route Protection on your order. Route protection is automatically added to all orders to protect the customer if your package was to be lost, stolen or damaged in transit.

If you so choose to remove Route and your tracking information states that your package was delivered to your address and you have not received it, please report to the local authorities. By removing Route Protection, you accept all liability for a lost or stolen package, as that is our shipping insurance and is automatically applied to your order at checkout. 

RETURN & EXCHANGE POLICY

All items are non refundable and non exchangeable.  Orders can't be modified once your order has been placed. If you receive the wrong item or if there is a defect we will assume responsibility for the item and send you the correct item/replacement.   

CUSTOMS, DUTIES AND TAXES

We are not responsible for any customs and taxes applied to your order. All fees imposed are the responsibility of the customer (tariffs, taxes, etc.)